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Updated: Aug 12, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Available Languages: | English |
| Exam Price: | $49.98 - $59.98 (varies by provider) |
| Real Exam Qty: | 55 |
| Exam Format: | Multiple Choice Questions |
| Related Certifications: | Avaya Aura Certification Track Avaya Contact Center Certification |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Computer-based exam (online or test center, depending on Avaya certification provider) |
| Pre Condition: | Recommended familiarity with Avaya Aura Communication Manager and basic contact center concepts |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Configuration | - Agent and skill administration - Call distribution strategies (e.g., BSR) - Routing policies and call handling |
| Topic 2: Integration and Troubleshooting | - Network and system diagnostics - Logging and system verification - CM and CMS connectivity setup |
| Topic 3: Avaya Call Management System (CMS) | - ACD reporting and historical data - CMS administration and maintenance - CMS architecture and connectivity |
| Topic 4: Avaya Aura Communication Manager Fundamentals | - Administration and configuration basics - System architecture and components - Call processing and routing |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
A) Vector farm
B) Agent Login ID farm
C) Hunt Group farm
D) VDN farm
2. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Elite
B) Call Center Introductory
C) Call Center Basic
D) Call Center Standard
3. Which three are settings for Vector Variables? (Choose three)
A) Length
B) Stop Position
C) Action
D) Assignment
E) Scope
4. Far data to be available universally, the "measured Field in CM must be administered to which setting?
A) Measured: survivable
B) Measured: both
C) Measured: internal
D) Measured: external
5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,D,E | Question # 4 Answer: B | Question # 5 Answer: A |
Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Available Languages: | English |
| Exam Price: | $49.98 - $59.98 (varies by provider) |
| Real Exam Qty: | 55 |
| Exam Format: | Multiple Choice Questions |
| Related Certifications: | Avaya Aura Certification Track Avaya Contact Center Certification |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Computer-based exam (online or test center, depending on Avaya certification provider) |
| Pre Condition: | Recommended familiarity with Avaya Aura Communication Manager and basic contact center concepts |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Configuration | - Agent and skill administration - Call distribution strategies (e.g., BSR) - Routing policies and call handling |
| Topic 2: Integration and Troubleshooting | - Network and system diagnostics - Logging and system verification - CM and CMS connectivity setup |
| Topic 3: Avaya Call Management System (CMS) | - ACD reporting and historical data - CMS administration and maintenance - CMS architecture and connectivity |
| Topic 4: Avaya Aura Communication Manager Fundamentals | - Administration and configuration basics - System architecture and components - Call processing and routing |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
A) Vector farm
B) Agent Login ID farm
C) Hunt Group farm
D) VDN farm
2. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Elite
B) Call Center Introductory
C) Call Center Basic
D) Call Center Standard
3. Which three are settings for Vector Variables? (Choose three)
A) Length
B) Stop Position
C) Action
D) Assignment
E) Scope
4. Far data to be available universally, the "measured Field in CM must be administered to which setting?
A) Measured: survivable
B) Measured: both
C) Measured: internal
D) Measured: external
5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,D,E | Question # 4 Answer: B | Question # 5 Answer: A |
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