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Updated: Jul 29, 2026
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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Certificate Validity Period: | Typically 3 years for SAP certification (may vary depending on policy updates) |
| Exam Price: | USD 500–600 (varies by region and SAP partner pricing) |
| Passing Score: | 65% (typical SAP associate threshold; may vary) |
| Real Exam Qty: | 80 questions (typical; may vary by exam version) |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects BI Platform |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP BusinessObjects BI Platform training SAP Learning Hub |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP BusinessObjects BI platform and IT support processes is recommended. Prior experience in system administration or SAP support is beneficial but not mandatory. |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| System Administration and Monitoring | - Monitoring tools and practices
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Incident Management Processes | - Support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
A) Contact the customer to define the missing information.
B) Get confirmation from the customer that your interpretation of the message is correct.
C) Send notes to customer based on your assumptions.
D) Try to guess what the customer might want to have.
2. What do you configure to enable Root Cause Analysis for a customer?
A) A bridged central Solution Landscape Directory to SAP Solution Manager
B) All system landscape components
C) Technical System and Diagnostic Configuration for each component
D) A single Diagnostic Agent
3. Which of the following statements is a true representation of an installation?
A) Each customer can have several installations associated to their identifier.
B) An installation is related to the number of employees in that organization.
C) Each customer has only one installation per legal entity.
D) An installation can contain only one system linked to it.
4. What is SAP Solution Manager?
A) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
B) It is a relational database system that can be used as an alternative to databases from other vendors.
C) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
D) It is an application that is part of the SAP Supply Chain Management application.
5. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
A) Keep the solutions only in the previously solved messages.
B) Document solutions and share this information with your colleagues.
C) Each customer and message is unique so previous solutions are not useful.
D) Contact the customer to find out what the solution was for their solved message.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Certificate Validity Period: | Typically 3 years for SAP certification (may vary depending on policy updates) |
| Exam Price: | USD 500–600 (varies by region and SAP partner pricing) |
| Passing Score: | 65% (typical SAP associate threshold; may vary) |
| Real Exam Qty: | 80 questions (typical; may vary by exam version) |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects BI Platform |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP BusinessObjects BI Platform training SAP Learning Hub |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP BusinessObjects BI platform and IT support processes is recommended. Prior experience in system administration or SAP support is beneficial but not mandatory. |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| System Administration and Monitoring | - Monitoring tools and practices
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Incident Management Processes | - Support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
A) Contact the customer to define the missing information.
B) Get confirmation from the customer that your interpretation of the message is correct.
C) Send notes to customer based on your assumptions.
D) Try to guess what the customer might want to have.
2. What do you configure to enable Root Cause Analysis for a customer?
A) A bridged central Solution Landscape Directory to SAP Solution Manager
B) All system landscape components
C) Technical System and Diagnostic Configuration for each component
D) A single Diagnostic Agent
3. Which of the following statements is a true representation of an installation?
A) Each customer can have several installations associated to their identifier.
B) An installation is related to the number of employees in that organization.
C) Each customer has only one installation per legal entity.
D) An installation can contain only one system linked to it.
4. What is SAP Solution Manager?
A) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
B) It is a relational database system that can be used as an alternative to databases from other vendors.
C) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
D) It is an application that is part of the SAP Supply Chain Management application.
5. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
A) Keep the solutions only in the previously solved messages.
B) Document solutions and share this information with your colleagues.
C) Each customer and message is unique so previous solutions are not useful.
D) Contact the customer to find out what the solution was for their solved message.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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