Prepare with Nokia : SDM_2002001040 exam braindumps as your best preparation materials
Updated: Aug 13, 2026
No. of Questions: 121 Questions & Answers with Testing Engine
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Available Languages: | English |
| Real Exam Qty: | 121 |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Likely proctored exam (online or authorized test center depending on Nokia certification delivery channel) |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Care Program Governance | - Care program management principles
|
| Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Network and Service Delivery Analysis | - Operational capability assessment
|
Nokia SDM Certification - CARE Sample Questions:
1. Name the essential (bare MINIMUM) after-sales services provided by Care?
A) HWS and Software Maintenance.
B) SW Installation, SW Rollout, Emergency Support.
C) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
D) Emergency Support, Help Desk, Spare Part Management.
2. What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)
A) Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.
B) Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.
C) Customer Interaction Teams, Business Unit Technical Support, R&D.
D) Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.
3. How many milestones (gates) are defined in the contract renewal process?
A) 3
B) 6
C) 7
D) 4
4. Where does the information on required engineering resources' competence levels in CTs comes from?
A) Product Managers define the need based on sales plans and product roadmaps.
B) Product Lines provide the information based on product roadmaps and expected service activities.
C) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
D) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
5. Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?
A) Agree the prices internally.
B) Ensure the Care Contract re-negotiations are initiated in a timely fashion.
C) Write the Care Contract document.
D) Negotiate the prices with the customer.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Available Languages: | English |
| Real Exam Qty: | 121 |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Likely proctored exam (online or authorized test center depending on Nokia certification delivery channel) |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Care Program Governance | - Care program management principles
|
| Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Network and Service Delivery Analysis | - Operational capability assessment
|
Nokia SDM Certification - CARE Sample Questions:
1. Name the essential (bare MINIMUM) after-sales services provided by Care?
A) HWS and Software Maintenance.
B) SW Installation, SW Rollout, Emergency Support.
C) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
D) Emergency Support, Help Desk, Spare Part Management.
2. What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)
A) Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.
B) Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.
C) Customer Interaction Teams, Business Unit Technical Support, R&D.
D) Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.
3. How many milestones (gates) are defined in the contract renewal process?
A) 3
B) 6
C) 7
D) 4
4. Where does the information on required engineering resources' competence levels in CTs comes from?
A) Product Managers define the need based on sales plans and product roadmaps.
B) Product Lines provide the information based on product roadmaps and expected service activities.
C) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
D) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
5. Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?
A) Agree the prices internally.
B) Ensure the Care Contract re-negotiations are initiated in a timely fashion.
C) Write the Care Contract document.
D) Negotiate the prices with the customer.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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