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Updated: Aug 19, 2026
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Nokia SDM_2002001050 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | Service Design and Management Certification - Network Infrastructure |
| Exam Number: | SDM_2002001050 |
| Exam Duration: | 90-120 |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Passing Score: | 70% |
| Real Exam Qty: | 60-160 |
| Exam Price: | $200-$300 USD |
| Exam Format: | Multiple Choice, Scenario-based, Single Answer, Multiple Answer |
| Recommended Training: | Nokia SDM Certification Training Course |
| Exam Registration: | Nokia Certification Portal Pearson VUE Scheduling |
| Sample Questions: | Nokia SDM_2002001050 Sample Questions |
| Exam Way: | Computer-based testing: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended: service delivery experience or Nokia NI foundation certification |
| Official Syllabus URL: | https://www.nokia.com/networks/training/certification/ |
Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Service Monitoring & Reporting - Incident, Problem & Change Management |
| Topic 2: Service Design & Planning | 25% | - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management - Customer Requirements & Expectations |
| Topic 3: Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Customer Satisfaction & Service Reviews - Performance Analysis |
| Topic 4: SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Service Delivery Lifecycle - Nokia SDM Model & Principles |
Nokia SDM Certification - NI Sample Questions:
1. Under what circumstances should the Project Manager include the costs associated to the execution of the Quality Management Plan in the Project Cost Baseline?
A) Costs associated to Quality Management should be considered only in very complex projects when the risk of quality issues cannot be fully mitigated.
B) Quality Management costs should not be part of the Project Cost baseline but be entirely transferred to subcontractors that under perform.
C) Quality Management Costs must be always considered in the project plan as the benefits outweigh the costs in terms of less rework, higher productivity and brings higher stakeholders satisfaction.
D) Quality Management costs should not be part of the Project Cost Baseline as it is the obligation of the subcontractor to perform according to the contract.
2. As part of the start-up activities the PM is defining a communication plan. What is the content of such a plan?
A) Share of responsibility, project organisation chart and escalation process.
B) Employee list with phone numbers and e-mail addresses, CT/project organisation and communication matrix.
C) Employee list with phone numbers and e-mail addresses, subcontractor list and customer addresses.
D) Communication matrix, meeting practices, project reporting practices, documentation needs and escalation process.
3. One of the outputs of scope definition is:
A) Change Management Plan.
B) Work Breakdown Structure (WBS).
C) Formal acceptance.
D) Scope management plan.
4. NSN has to implement a customer network which is composed of three different regions and implemented in two phases.How will the WBS look like ?
A) The project WBS is based on the geographical structure of the project (it's three regions) and on two project phases.
B) The project WBS is based on the geographical structure of the project (it's three regions), on two project phases and on different site types and volumes.
C) The project WBS is based on different site types and volumes.
D) The project WBS is based on the geographical structure of the project (it's three regions).
5. Which are the five competence levels used in NSN?
A) - beginner
-basic
-intermediate
-advanced
-
world-class
B) - initial
-basic
-intermediate
-professional
-
world-class
C) - initial
-basic
-medium
-advanced
-world-class
D) - initial
-basic
-intermediate
-advanced
-
world-class
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
Nokia SDM_2002001050 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | Service Design and Management Certification - Network Infrastructure |
| Exam Number: | SDM_2002001050 |
| Exam Duration: | 90-120 |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Passing Score: | 70% |
| Real Exam Qty: | 60-160 |
| Exam Price: | $200-$300 USD |
| Exam Format: | Multiple Choice, Scenario-based, Single Answer, Multiple Answer |
| Recommended Training: | Nokia SDM Certification Training Course |
| Exam Registration: | Nokia Certification Portal Pearson VUE Scheduling |
| Sample Questions: | Nokia SDM_2002001050 Sample Questions |
| Exam Way: | Computer-based testing: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended: service delivery experience or Nokia NI foundation certification |
| Official Syllabus URL: | https://www.nokia.com/networks/training/certification/ |
Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Service Monitoring & Reporting - Incident, Problem & Change Management |
| Topic 2: Service Design & Planning | 25% | - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management - Customer Requirements & Expectations |
| Topic 3: Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Customer Satisfaction & Service Reviews - Performance Analysis |
| Topic 4: SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Service Delivery Lifecycle - Nokia SDM Model & Principles |
Nokia SDM Certification - NI Sample Questions:
1. Under what circumstances should the Project Manager include the costs associated to the execution of the Quality Management Plan in the Project Cost Baseline?
A) Costs associated to Quality Management should be considered only in very complex projects when the risk of quality issues cannot be fully mitigated.
B) Quality Management costs should not be part of the Project Cost baseline but be entirely transferred to subcontractors that under perform.
C) Quality Management Costs must be always considered in the project plan as the benefits outweigh the costs in terms of less rework, higher productivity and brings higher stakeholders satisfaction.
D) Quality Management costs should not be part of the Project Cost Baseline as it is the obligation of the subcontractor to perform according to the contract.
2. As part of the start-up activities the PM is defining a communication plan. What is the content of such a plan?
A) Share of responsibility, project organisation chart and escalation process.
B) Employee list with phone numbers and e-mail addresses, CT/project organisation and communication matrix.
C) Employee list with phone numbers and e-mail addresses, subcontractor list and customer addresses.
D) Communication matrix, meeting practices, project reporting practices, documentation needs and escalation process.
3. One of the outputs of scope definition is:
A) Change Management Plan.
B) Work Breakdown Structure (WBS).
C) Formal acceptance.
D) Scope management plan.
4. NSN has to implement a customer network which is composed of three different regions and implemented in two phases.How will the WBS look like ?
A) The project WBS is based on the geographical structure of the project (it's three regions) and on two project phases.
B) The project WBS is based on the geographical structure of the project (it's three regions), on two project phases and on different site types and volumes.
C) The project WBS is based on different site types and volumes.
D) The project WBS is based on the geographical structure of the project (it's three regions).
5. Which are the five competence levels used in NSN?
A) - beginner
-basic
-intermediate
-advanced
-
world-class
B) - initial
-basic
-intermediate
-professional
-
world-class
C) - initial
-basic
-medium
-advanced
-world-class
D) - initial
-basic
-intermediate
-advanced
-
world-class
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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