Prepare with Avaya : 6201.1 exam braindumps as your best preparation materials

Last Updated: Oct 23, 2026

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Avaya 6201.1 Practice Q&A's

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Avaya 6201.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Avaya Call Management System (CMS) Overview & Architecture20%- CMS installation and setup
- CMS architecture and components
- Data collection and reporting principles
Topic 2: Maintenance, Troubleshooting & Best Practices15%- Backup, restore and system health checks
- Diagnostic tools and log review
- Common implementation issues and fixes
Topic 3: Reporting & Performance Management15%- Real-time and historical reporting
- Service level and agent performance analysis
- CMS Supervisor administration
Topic 4: ACD, Call Routing & Vectoring25%- Call treatment and routing logic
- Vector programming and VDN configuration
- ACD, hunt groups and skill assignment
Topic 5: Avaya Aura Communication Manager Fundamentals25%- System architecture and integration
- Licensing and feature overview
- SAT administration basics

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam: Your Questions, Our Answers

The 6201.1 exam is Avaya's official assessment for the Avaya Certified Implementation Specialist - Contact Center certification, which sits at the Specialist level. It verifies that you can work with the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation skill set the way real jobs demand — not merely recognize the terminology. It also belongs to a certification family that includes Avaya Aura Communication Manager Implementation, Avaya Call Management System (CMS) Specialist, so passing it strengthens your position across multiple career paths. For newcomers and veterans alike, the 6201.1 exam is the kind of credential that converts effort into evidence.

The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation blueprint contains 5 domains, beginning with ACD, Call Routing & Vectoring (25%), Reporting & Performance Management (15%), and Avaya Aura Communication Manager Fundamentals (25%). Use the weightings like a map of where the points live — the heaviest domains earn the largest share of your study hours. The complete topic list is in the exam topics section above; study against it, and nothing in the exam will feel unannounced.

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Avaya sets the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation passing score at Not publicly disclosed / ~70%, and each attempt costs $250 USD — full price every time, retakes included. That makes preparation the cheaper strategy by a wide margin. The practical path: take auto-scored timed mocks with BraindumpQuiz practice questions until you clear the passing mark comfortably across multiple runs, then register with confidence grounded in data.

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Passing the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam earns a credential valid for 2 years. Record the expiry date as soon as you pass, and look into recertification options well in advance — a renewal planned early is trivial, a lapsed credential is not. Recertification policy belongs to Avaya and changes periodically, so confirm the current rules on the official certification page.

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

  • A. Create a template telephone set and use the qcopy station xxxx CM SAT command
  • B. Create a template telephone set and use the duplicate station xxxx CM SAT command
  • C. Use the add station next CM SAT command to program each telephone set and assign buttons
  • D. Use CMS to perform the bulk administration of telephone sets and buttons.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

  • A. Percent Allocation Distribution
  • B. Predicted Waft Time
  • C. Dynamic Queue Position
  • D. Service Objective
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

  • A. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
  • B. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
  • C. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
  • D. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

  • A. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
  • B. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
  • C. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
  • D. Tape backup is called CMSADM, while network backup is referred as Maintenance.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

  • A. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
  • B. Add vector variables to each vector to test for working hours.
  • C. Create vector subroutine that can be used in all vectors that have the same working hours
  • D. Redesign the routing so all calls funnel through a signal vector
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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