1Z0-1064-21 Questions Pass on Your First Attempt Dumps for B2B Service Certified
1Z0-1064-21 Practice Test Pdf Exam Material
NEW QUESTION 42
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones are commitments to handle SRs within certain timelines.
- B. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'. - C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- D. Milestones are actions on a service request (SR) that must be completed by a specific time.
- E. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
Answer: B,C,E
NEW QUESTION 43
Which three statements are true?
- A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
- C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
- D. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
Answer: A,B,C
NEW QUESTION 44
What is the main function of the Data Security Policies?
- A. defines the actions a particular user can do
- B. defines the views the application can access
- C. defines the views or functionalities the user can access
- D. defines the privileges and roles a particular user can have
- E. defines the data a particular user can see and/or modify
Answer: C
NEW QUESTION 45
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. View and edit attachments to a Service Request.
- B. Create a Service Request.
- C. Delete a Service Request.
- D. Add a message to a Service Request.
- E. Chat with an Agent about a ServiceRequest.
Answer: A,B,C,E
NEW QUESTION 46
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Delete message
- B. Update resource member
- C. Update SR reference
- D. Update resource manager
- E. Delete activity
Answer: B,C,E
NEW QUESTION 47
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. There are no specific e-mail tasks available.
- B. The environment was not provisioned correctly and the service module is missing.
- C. Theteam members have not established the e-mail feature on the Offerings page.
- D. The team members don't have the Email Administrator Role provisioned.
Answer: C
NEW QUESTION 48
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- B. The batch job for recommendations has not been executed.
- C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- D. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
Answer: D
NEW QUESTION 49
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows use of a simpler hierarchy
- B. requires less work and effort
- C. allows you to use the same product hierarchy as sales
- D. allows the display of a product hierarchy specifically for service purposes
Answer: B,C
NEW QUESTION 50
Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
- A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
- B. In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
- C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
- D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
Answer: C
NEW QUESTION 51
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
- B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- D. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
Answer: D
NEW QUESTION 52
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?
- A. Verify that Eligible for Service is selected on the product item.
- B. Validate that AllowDuplicate is selected on the product item.
- C. Validate that the product item is active and published.
- D. Verify that Root Catalog is selected on the product groups.
Answer: C
NEW QUESTION 53
Which four statements are correct about hotkeys for Action Commands?
- A. They allow a user to copy a service request.
- B. They can be assigned to a custom action script.
- C. They allow a user to forward a service request.
- D. They have default values.
- E. They allow a user to escalate a service request.
- F. They can all be modified.
Answer: C,D,E,F
NEW QUESTION 54
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Interval
- B. Duration
- C. Start/Stop
- D. Time Period
- E. Available
Answer: B
NEW QUESTION 55
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?
- A. Modify the original base locales of the articles to match the target language.
- B. Enable new locales for the languages to be used and provision designated users to translate the articles.
- C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- D. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
Answer: B
NEW QUESTION 56
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Roles and privileges
- B. Icons
- C. Fields
- D. Objects
- E. Object workflow
- F. Themes
- G. Exports
- H. Reports
Answer: C,D,G,H
NEW QUESTION 57
Which four actions does the REST API for Service Requests (SRs) allow?
- A. Delete SR by SR number
- B. Delete SR by SR title
- C. Create SR
- D. Update SR assignee
- E. Update SR milestone
Answer: A,C,D,E
NEW QUESTION 58
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1Z0-1064-21 [Feb-2022] Newly Released] Exam Questions For You To Pass: https://interfacett.braindumpquiz.com/1Z0-1064-21-exam-material.html