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Last Updated: Sep 15, 2026

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Analytics- Service analytics
  • 1. Dashboards and KPIs
    • 2. Operational reporting
      Topic 2: Integrations and Extensions- Integration capabilities
      • 1. REST APIs and integration flows
        • 2. Third-party system integration
          Topic 3: Field Service and Dispatch- Field service operations
          • 1. Scheduling and dispatch rules
            • 2. Work order management
              Topic 4: Service Request Management- Customer interaction handling
              • 1. Omnichannel support processes
                • 2. Communication templates and notifications
                  - Case and ticket handling
                  • 1. SLAs and escalation management
                    • 2. Creation, routing, and assignment rules
                      Topic 5: Oracle Fusion Service Overview- Core Service Architecture
                      • 1. Service request lifecycle management
                        • 2. Fusion Service data model and components
                          - Service Configuration Basics
                          • 1. Security roles and access control
                            • 2. Basic setup and administration
                              Topic 6: Knowledge Management- Knowledge articles
                              • 1. Creation and lifecycle management
                                • 2. Search and recommendation usage

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question #1

                                  Which two options are true about reporting on milestones?

                                  • A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
                                  • B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
                                  • C. Administrator-defined milestone data is not included in Analytics.
                                  • D. No standard reports on milestones are provided.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C  🗳️

                                  Question #2

                                  Milestones are not getting applied to service requests in the customer environment.
                                  Identify three causes.

                                  • A. The Starts When criteria of the milestones is not True.
                                  • B. No default coverages are set up.
                                  • C. Entitlement rules are not valid for the service request.
                                  • D. The scheduled process has not been set up.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D  🗳️

                                  Question #3

                                  Which two options are true about reporting on milestones?

                                  • A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
                                  • B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
                                  • C. Administrator-defined milestone data is not included in Analytics.
                                  • D. No standard reports on milestones are provided.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C  🗳️

                                  Question #4

                                  Which three statements are true?

                                  • A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
                                  • B. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
                                  • C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
                                  • D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D  🗳️

                                  Question #5

                                  Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

                                  • A. Configure an object workflow action to send the email when the milestone status changes to warning.
                                  • B. Configure the email template to be used for notification.
                                  • C. Create standard text to be posted to the message thread.
                                  • D. Configure an analytics report showing milestones in warning status.
                                  • E. Specify the warning threshold for the milestone in the standard coverages.
                                  • F. Add an extension column to the milestone object to hold the warning threshold value.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D,E  🗳️

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