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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Name a benefit of HP Active Care, powered by HP TechPulse.

A) Actionable device and employee insights whether online or offline
B) Ability to actively change the security policies in response to threats
C) Proactive issue identification and remediation
D) Automatic performance tuning based on feedback

2. An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?

A) HP Wolf Pro Security can be attached to the deal.
B) HP Proactive Security includes services to implement and manage configuration policies.
C) Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
D) HP Manageability Services help with consistent, scalable, and secure software deployment.

3. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

4. What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)

A) By offering a tiered volume discount strategy that can be passed along to customers
B) By extending the length of the contract's term indefinitely until canceled by one or the other party
C) By decreasing the length of the standard hardware warranty
D) By increasing the average unit price of hardware sales to drive higher margins
E) By increasing customer stickiness via deeper relationships through end-to-end solutions

Solutions: